9v999 Privacy Policy
Your personal information is fully protected on the 9v999 platform. This page clearly explains what information we collect, how we use it, and what your rights are.
1 Introduction & Scope
9v999 is an online gaming and betting platform operated for users in Bangladesh. We collect certain personal information from you through our website, mobile services, and any related digital channels. This privacy policy explains what information we collect, how we process it, and what steps we take to protect your privacy.
This policy applies to all services on 9v999 — from registration through deposits, withdrawals, gaming, and customer support. By using our platform, you acknowledge that you have read this policy and understand its terms.
Your privacy matters greatly to us. 9v999 never sells your information to third parties and does not use it beyond the purposes described in this policy.
2 Information We Collect
When creating an account and using services on 9v999, we may collect the following types of information:
2.1 Identity Information
Information you provide when registering:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Username
- Password (stored in encrypted form)
2.2 Financial Information
Information required to process transactions:
- Mobile banking number (bKash, Nagad, Rocket, Upay)
- Deposit and withdrawal history
- Transaction amounts and dates
- Bonus and promotion-related information
We do not collect or store full payment card numbers.
2.3 Technical Information
Collected automatically from your device and browsing:
- IP address
- Browser type and version
- Device type and operating system
- Login time and date
- Cookie and session data
- Referral URL
2.4 Gaming Activity Information
Related to your use of the platform:
- Play history and preferences
- Betting patterns
- Win and loss records
- VIP tier and points balance
- Bonus claim and usage history
3 Purpose of Using Information
9v999 uses the information collected from you only for the following legitimate purposes:
Confirming your identity, keeping your account secure, and conducting required age verification (21+).
Safely completing deposits and withdrawals through bKash, Nagad, Rocket, and Upay.
Providing 24/7 support via live chat and email and resolving your concerns promptly.
Detecting and preventing unauthorized access, money laundering, and fraudulent activity.
Ensuring game recommendations, relevant offers, and an improved user experience tailored to your preferences.
Keeping you informed about promotional updates, important account notifications, and new features.
Monitoring gaming behavior and taking supportive action where needed to ensure your wellbeing.
4 Cookies & Tracking Technologies
9v999 uses cookies and similar tracking technologies to provide an improved and secure browsing experience. Cookies are small data files stored in your browser.
Essential Cookies
Essential for maintaining login sessions, ensuring security, and running core functionality. These cannot be disabled.
Analytics Cookies
Help improve service quality by analyzing platform usage. You can disable these if you wish.
Preference Cookies
Remember your language, theme, and gaming preferences so you do not have to reconfigure settings each time you log in.
Marketing Cookies
Used to show relevant offers and promotions based on your interests. You have the right to control these.
You can delete or block cookies from your browser settings. Please note that disabling essential cookies may prevent some important platform features from working properly.
5 Information Sharing & Disclosure
9v999 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
5.1 Payment Service Providers
To process deposits and withdrawals, we share the necessary transaction information with bKash, Nagad, Rocket, and Upay. This sharing is used solely to complete your transactions, and these payment providers are governed by their own privacy policies.
5.2 Technology Service Providers
We work with trusted technology partners to operate the platform securely. These partners may access information only as needed to provide specific services and may not use it for any other purpose.
5.3 Legal Obligations
If disclosure of information is required pursuant to a valid legal process, court order, or legitimate request from a regulatory authority, 9v999 will be obligated to fulfill its legal responsibilities.
5.4 Fraud & Security
Information may be shared with relevant authorities to prevent fraudulent activity, money laundering, or cybercrime. This is necessary to protect your interests and those of all users.
6 Data Security Measures
9v999 uses industry-standard security technologies and practices to keep your personal information protected:
SSL Encryption
All data transfers are secured with 256-bit SSL encryption.
Firewall Protection
Advanced firewalls and intrusion detection systems are active at all times.
Access Control
Only authorized staff can access specific information.
Secure Servers
Data is stored in a safe, secure server environment and backed up regularly.
Security Audits
Regular security reviews and vulnerability assessments are conducted.
Rapid Response
A team is always ready to act quickly in the event of any security incident.
Please note that no data transfer over the internet can be guaranteed to be 100% secure. We make every effort, but 9v999's limits of liability in the event of any unauthorized access are described in this policy.
7 Data Retention Period
9v999 does not retain your information longer than necessary. The retention policy for different types of information is as follows:
| Information Type | Retention Period | Reason |
|---|---|---|
| Account Information | For as long as the account is active | Service delivery and account management |
| Financial Transaction Records | 5 years after account closure | Financial auditing and legal requirements |
| Gaming Logs | Up to 2 years | Dispute resolution and security |
| Cookie and session data | Deleted automatically at end of session | Technical functionality |
| Support Communications | 1 year after resolution | Service quality improvement |
Once the specified period expires, information is securely deleted or anonymized in a way that makes it impossible to identify any individual.
8 Your Rights & Controls
As a 9v999 user, you have the following rights over your personal information:
You have the right to know what information we hold about you.
You may request correction of any inaccurate or outdated information.
You can request that your information be deleted in certain circumstances.
You can object to your information being used for marketing purposes.
You can request a copy of your information in a portable format.
You can temporarily suspend the processing of your information in certain circumstances.
To exercise these rights, please contact our support team. We will process your request as quickly as possible. Due to legal obligations, it may not be possible to delete some information, in which case we will let you know the reason.
9 Age Limit & Protection of Minors
9v999 is strictly for those aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. We verify age during the registration process.
If we are informed that we hold information about a minor, we will immediately delete that information and close the associated account. If a parent or guardian believes their child has opened an account, please contact us at [email protected].
Important: By creating an account on 9v999, you confirm that you are at least 21 years of age. Providing false information may result in account closure.
10 Third-Party Services
The 9v999 platform uses software from game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others. These providers follow their own privacy policies.
When a game loads, a connection may be established with the game provider's server. During this connection, some technical information (such as your IP address) may be sent to them. However, your financial or identity information is not shared with game providers.
For payment providers (bKash, Nagad, Rocket, Upay), their own privacy policies and terms of use will apply. We recommend that you read their privacy policies before using these services.
11 Policy Changes & Updates
9v999 reserves the right to revise this privacy policy from time to time. The policy may be updated if the scope of services expands, legal requirements change, or due to technological developments.
If any significant changes are made, we will notify you in the following ways:
- By displaying a clear notice on the website
- By sending a notification to your registered email
- By informing you of the changes at the time of login
If you continue to use the platform after the updated policy takes effect, you will be considered to have accepted the new policy. If you do not agree with the changes, please contact our support team.
12 Contact Us
If you have any questions, concerns, or requests regarding your information related to this privacy policy, please do not hesitate to contact us. The 9v999 customer support team is available in both Bengali and English, 24 hours a day, 7 days a week.
Live Chat
Use live chat for immediate support:
Available 24/7 in Bengali and English
When requesting access to, correction of, or deletion of your information, you may need to provide certain details to verify your account. This ensures that only you can access your information.
Want to know more?
Find answers about our terms, responsible gaming guidelines, or general questions.